The Nigerian government has issued a seven-day ultimatum to Samsung Electronics West Africa Limited following the explosion of dozens of its smartphone Galaxy Note 7 while charging.
The ultimatum was handed down by the Consumer Protection Council (CPC) on behalf of the government.
The CPC called on Samsung to provide information on the full status of its compliance with the global directive on the company on the recall of the Samsung Galaxy Note 7.
In a letter to the company dated September 14, 2016, signed by its Director General, Dupe Atoki, tCPC said: “the attention of the Council has been drawn to media reports indicating that the lithium-ion batteries for Samsung Galaxy Note 7 are prone to catching fire.”
“The said faulty batteries have reportedly caused the phone to explode in 35 separate incidents, sometimes bursting into flames, damaging property and leaking dangerous chemicals,” expressing concern that “some Nigerian consumers may already have purchased the Samsung Galaxy Note 7 for personal or other uses.
“You are, therefore, directed to, within seven days of the receipt of this letter, furnish the Council with information on the full status of your compliance with the global directive of Samsung to recall the Samsung Galaxy Note 7 forthwith, including other measures you may have taken to safeguard the safety and interest of Nigerian consumers in this respect.” it added.
“While awaiting the response of Samsung Electronics West Africa Limited in order to determine the number of affected consumers in Nigeria, there is an urgent need to avert whatever dangers that may be associated with the use of the Samsung Galaxy Note 7 in Nigeria.”
Atoki stated that in line with international best practices, the company should immediately issue a recall notice giving Nigerian consumers adequate information on the procedure for recall and the appropriate compensation being offered.
She urged the company to ensure that affected consumers either get a free replacement from Samsung, or a refund of their money, where necessary.
Atoki, said Nigerian consumers who may have purchased the Samsung Galaxy Note 7 should, as an interim measure, stop using the phone forthwith.