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Job Title Engineer.Fault Management*
Location Abuja,NG
Function
Job Summary

Coordinate and monitor network related issues, track network changes and assist with the resolution of all network issues.
Principal Functions

Generate reports on fault management issues on the network as required.
Follow up on execution of work orders/change requests and escalate issues when necessary
Liaise with other service providers on network outages (Colocation service providers, lease lines and interconnect service providers, etc.)
Follow up with teams/vendors responsible for tracking and resolving faults.
Assist in providing reports for service outages and recommend follow up actions.
Review network trouble ticket reports against SLA and recommend follow up actions.
Participate in investigating causes for major service outage and follow up on ensuring the issues are properly resolved
Co-ordinate and follow up on trouble tickets raised in the network.
Evaluate and treat escalated customer complaints via ticket handling platforms.
Perform other duties as assigned by the Head, Network Operations Centre
Educational Requirements

First degree or equivalent in Electrical Engineering
Experience,Skills & Competencies

Two (2) years post NYSC work experience
Network Availability and Capacity Management
Network Administration
Microsoft Office suite
Network Surveillance/monitoring tools (advantage)
Personal Effectiveness
Problem Solving
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
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