Job Title Engineer.Fault Management*
Coordinate and monitor network related issues, track network changes and assist with the resolution of all network issues.
Generate reports on fault management issues on the network as required.
Follow up on execution of work orders/change requests and escalate issues when necessary
Liaise with other service providers on network outages (Colocation service providers, lease lines and interconnect service providers, etc.)
Follow up with teams/vendors responsible for tracking and resolving faults.
Assist in providing reports for service outages and recommend follow up actions.
Review network trouble ticket reports against SLA and recommend follow up actions.
Participate in investigating causes for major service outage and follow up on ensuring the issues are properly resolved
Co-ordinate and follow up on trouble tickets raised in the network.
Evaluate and treat escalated customer complaints via ticket handling platforms.
Perform other duties as assigned by the Head, Network Operations Centre
First degree or equivalent in Electrical Engineering
Experience,Skills & Competencies
Two (2) years post NYSC work experience
Network Availability and Capacity Management
Microsoft Office suite
Network Surveillance/monitoring tools (advantage)
Passion for Excellence
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